Several Items are not returnable under any circumstance. They are marked on the product description page. These include, but are not limited to, DVDs, Software, Cell Phone Recorder Cards, Caller ID Changer cards, All GPS Units, Universal Microphone Adapter, SD Cards or any Portable Media and Custom Orders.

You may return non-defective items within 7 days of purchase. (less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged $8.95 (minimum) or actual shipping + 5% restocking fee for non defective returns.

Non-defective items returned up to 7 days will be charged a 5% restocking fee.

Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.

If you received free shipping, a $8.95 minimum or actual shipping and handling charges will be deducted from your refund. All non-defective returns and cancellations are subject to a 5% fee to cover the cost of credit card merchant fees. Mail in orders paid by check or money order are not subject to the 5% fee if returned within 7 days. There will be no refunds after 30 days. There will be no Non-defective returns after 30 days. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances.

Please email us at info@ardkoore.com for warranty replacement or repair after 30 days.

To receive any refund , all exchanged /returned merchandise must be in 100% original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories including software and original wire ties and plastic bags. Merchandise must be in its original box with no writing on the box or paper work included with the item. Merchandise must be shipped in a shipping box. you are responsible for any shipping charges to return the item to us. Merchandise that is returned with missing or damaged items will be returned to the customer.

Important Note: music CD,s, DVD's are any for of media are NOT RETURNABLE.

To expedite your return, you must request an RMA (Return Merchandise Authorization) number from us by emailing sales to returning your item. All returns must be shipped prepaid and insured. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances. Items returned without an RMA will be subject to a 15% restocking fee regardless of the circumstances. RMA's must be clearly marked on the shipping box. We are not responsible for any returns lost by the shipping company, it is your responsibility to insure and track the package.

Exchanges for equal or greater value items are subject to the discretion of ardkoore.com.

Our Return Address: You Must Obtain An RMA# Before Shipping anything back to us. We will refuse or return packages sent without an RMA# Please email sales to Obtain An RMA#. Please Have Your order Number Ready.